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Water Heater Services in Burbank

Mr. Pipe Plumbing services tank and tankless water heaters in Burbank, whether a single part such as the igniter has failed or the unit needs replacing, and installs new ones too. The city's water utility prints hardness figures in its annual water quality report, and we keep them in mind when we look at a heater, a tankless one especially.

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  • Based in Studio City, CA
  • CSLB C-36 #1087910
  • Mon–Fri 6 AM–6 PM
  • Sat 7 AM–4 PM
New copper line and circulation pump connected to a strapped tank water heater

In Burbank

Hardness, as Burbank Water and Power reports it

The 2025 water quality report from Burbank Water and Power puts average hardness at 286 ppm as calcium carbonate, a figure the report also gives as 16.7 grains/gallon, with a range of 148 to 300 ppm across individual water sources.

According to the report, the water BWP delivers is a blend of Metropolitan Water District supply, which comes from the Colorado River and the Sierra Nevada snowpack, and local groundwater.

For a water heater, hardness is the number that matters for scale. A tankless unit's heat exchanger scales up faster in hard water, and the buildup can make the temperature swing from hot to cold and back. In a tank, sediment on the bottom is usually what makes it rumble, and it can crowd out hot water. We check for both on any heater in Burbank.

Sources Burbank Water and Power, 2025 Annual Water Quality Report (June 2026); Burbank Water and Power, Water Leak Detection Tips.

Keeping scale and sediment in check

Servicing a tankless unit means looking after its ignition, flow and venting parts and its heat exchanger, and dealing with the scale that builds inside it. Servicing a tank means its thermostats and elements, or its burner and gas control, plus the anode rod, the valves and the connections. We ask when the unit was last serviced, then look at the heat exchanger or the tank before deciding anything. A heater that has gone years without service still gets a full look before anyone calls it a replacement. If what failed is a part, such as an igniter or an element, we tell you whether parts are still available for that model before recommending a repair.

A few useful answers

For anything else, talk to our office.

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Is my water heater worth repairing, or should I replace it?

Find out where the failure is first. If it's a part, such as a thermostat, an element, the gas control or the igniter, and the unit is otherwise sound, repair is usually the smaller job. If the tank has corroded through, or a tankless unit's heat exchanger has failed, it's a replacement, and the next question is what the existing connections will take.

Why is water leaking from the bottom of my water heater?

Burbank Water and Power's leak tips include checking for wet spots near the water heater, and water at its base is worth tracing before it spreads. The source might be a fitting, a valve, a connection or the tank body; only the last rules out a repair. If you can reach the cold-water valve above the heater, shut it, then call us.

Do tankless water heaters ever run out of hot water?

A tankless heater has no tank to empty, since it heats water as it flows through. It can come up short when the household opens more taps at the same time than the unit can heat for. Where water is hard, scale in the heat exchanger is the other thing we check, especially if the temperature has started to swing between hot and cold.

What California law and state agencies say about water heaters

California Health and Safety Code section 19211 requires all new, replacement and existing residential water heaters to be braced, anchored or strapped to resist falling or shifting in an earthquake, and a seller of property with a water heater must certify to the buyer in writing that this has been done. The California Seismic Safety Commission's Homeowner's Guide to Earthquake Safety tells homeowners to look for two sets of straps wrapped around the heater and bolted to the wall studs, suggests having a licensed plumber replace rigid water heater pipes with flexible ones, and says a tankless unit should be securely attached to the wall, with its pipes installed according to the manufacturer's instructions.

Continue reading

The California Energy Commission's residential compliance manual reports that most manufacturers recommend draining a tank water heater every six months to once a year to clear sediment, and inspecting the burner, venting and temperature and pressure relief valve on the same schedule. For tankless units, it names flushing scale from the heat exchanger and cleaning the inlet filter screen as the main upkeep, recommended every two years where water is hard. It notes that softened water corrodes a tank's anode rod much faster, and that a heat pump water heater's air filter needs checking three to four times a year.

California's Energy Code requires a newly installed tankless water heater to have isolation valves on its cold water supply and hot water outlet, unless the unit has built-in service drain ports, and the Energy Commission says the valves help with flushing and prolong the heater's life. The Contractors State License Board lists C‑36 Plumbing and C‑20 HVAC as the license classifications for installing and repairing heat pump water heaters.

Know what happens next

  1. Discuss and assess

    Our goal is to identify the cause of the problem and recommend an appropriate repair based on the plumbing condition, accessibility, and scope of work.

  2. Findings and estimate

    We assess the issue, explain our findings, and provide an estimate before any approved work begins.

  3. Work completed and confirmed

    After approved work is completed, we test the repaired or installed plumbing where applicable, explain the completed work, and provide the customer or authorized contact with the appropriate service documentation.

Pricing depends on the plumbing condition, accessibility, materials, and actual scope of work. If additional work is discovered, it will be explained and approved before proceeding.

In our customers’ words

Read more reviews

Reviews of Mr. Pipe Plumbing. These reviews are not attributed to a job in Burbank.

★★★★★Yelp
“Zlatko was super helpful and accommodating the whole way through! His work is great and his prices are more than fair. He shows up on time, is professional, and he explains everything thoroughly.”
Suzie W.Yelp Reviews
★★★★★Google
“I’ve had excellent service experiences with Mr. Pipe Plumbing. Zlatko is always easily reachable, reliable, knowledgeable and extremely helpful with any of my questions. The crew is efficient, personable and they always do excellent work. I recommend them very highly.”
DavidGoogle Reviews

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